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Unable to download Captivate 8 or any product in IE 11 browser. Nothing herein should be construed as constituting an additional warranty. Should be Press Power button.

HP Pavilion w5100 – Desktop PC Troubleshooting Manual

For more information, see Estimated download times. For sales information and warranty upgrades HP Care Pack Servicescall your local authorized service provider or dealer. Look in the progress window. For example, if you’re using Internet Explorer on Windows, try Firefox.

Press the Mute button on the keyboard to see if the mute feature is turned on. CD on a stereo. Temporarily disable any firewalls and antivirus software.

HP dx Illustrated Parts Map 2 pages. Can’t download a non—Creative Cloud purchased product? Don’t have an account? Pavilion a – desktop pcPavilion d – desktop pc. Click Start, and then click Control Troubleeshooting.


If it is stalled, start your download again. The following table provides estimated download times for different file sizes at typical connection speeds.

If the download is paused, click the Resume button. Press the Ctrl, Alt, and Delete keys on the keyboard at the same time. The Test Log displays all tests that have been executed, the number of times of execution, the number of times the test failed, and the time it took to complete the test.

HP shall not be liable for technical or editorial errors or troublesshooting contained herein.

Troubleshooting Contacting Customer Support For help and service, contact an authorized reseller or dealer. Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port are download Web sites. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Turn on your PC, and press the Eject button to extend the tray. Often, the easiest way to resolve failed downloads is to try the download again using a different browser.

This article applies to non—Creative Cloud products only.

Troubleshoot download problems

Make sure that your computer meets the Akamai Download Manager minimum system requirements. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.

Disconnect all peripheral devices 1 Turn off the PC. There are two test modes to choose from: PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source.

The PC uses the operating system and installed Additionally, your PC may include a Software software programs during normal operation. If it does not restart, press the power button to start the computer. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. Enter text from picture: Run the Restore Plus!

In the General tab, look under Trouboeshooting History and click Settings. This manual also for: Click the wheel-shaped Tools icon at the upper-right corner of rownload browser and then click Compatibility View settings. Solving General Problems Troubleshooting Solving General Problems You may be able to easily resolve the minor problems described in this section.

Review the documentation that were used in the came with the system to upgrade or memory determine if you are using the modules were installed correct memory modules and to in the wrong location. Program previously Restart the computer. You can also choose the type of test and testing mode. Just trying to find the Download link?